Account Safety
Your safety and privacy is important to us at FYI. Your chats are end-to-end encrypted, which means no one has access to your messages, not even FYI. Additionally every user has a unique encryption key which is an encrypted password that allows you to retrieve your account in the instance that you need to switch devices. Your encryption key is very important as it’s the only way to retrieve your account and messages in the event of data loss. Any user that has this encryption key can access your account and data. To ensure your account isn't compromised, never share your encryption key. To access or download your encryption key, follow this article.
Bullying & Harassment
We do not tolerate bullying and harassment at FYI. To learn more about our policy visit our community guidelines article. To report users who violate our community guidelines, visit this article.
Contact Support
To contact support you can submit a support ticket using this link.