If you are using a new device and trying to login to your existing FYI account, you may encounter an extra screen that asks you to upload a QR code.
You will need a copy of your Secret Encryption Key. This was a QR code shown to you the first time you set up an account.
To get a copy of your Secret Encryption Key QR code, try the following:
- Check your other devices to see if you saved a copy of the Encryption Key in your photo album or Files app or iCloud drive.
- If you are logged into FYI on another device, go to your Profile screen, tap on Settings > Security. (You need to have a lock screen password or FaceID enabled). Download a copy of the QR code from this screen and save it in a safe place.