If your files are not uploading, try the following:
- Check your internet connection to make sure you're on a stable internet connection. Try using cellular data and see if there is an improvement.
- Click the "retry" button if it appears
- Check the file size. We have a 2 GB file size limit. If the file is over 2 GB, it will not be able to complete sending to the recipient.
- If the file is on the larger size but still under 2 GB, you have to stay on the chat screen for it to complete sending. If you leave the screen, it may be paused.